FAQ

Of course not!  We are happy to clean any carpet. In fact homes with pets are sometimes in the worst condition, which makes us better suited for any job you can throw at us.

We ask that you remove as much small furniture and clutter off the floor before our arrival.  Remove any breakables off shelves that may be in the technicians way. It may also be a good idea also to give it a quick vacuum if there is a lot of debris. Don’t worry about moving your sofas, we will be happy to do that for you.

All carpet takes different amounts of time to dry depending on type and fabric and type of cleaning required but generally between 3-10 hours. 

A single area in the home includes a bedroom, hallway, sitting room, dining room or up to 14 steps. Living room / Dining room combos, rec rooms or great rooms are considered as 2 areas. 

Sorry rooms cannot be combined. Rooms with furniture and hallways can actually be more time consuming than larger areas because the dirt and soil tend to build up a lot heavier over the high traffic areas. Plus with furniture in the room we have a lot more edging to do and moving and putting furniture on protective padding.

Yes and no. We are happy to move things like sofas, coffee tables, and small furniture. Plus anything we move is placed under protective  blocks or pads. Items we do not move under any circumstances are beds, dressers, electronics, china cabinets or any other large heavy items.

PetSafe or no other carpet cleaner can ethically guarantee 100% stain or smell removal. We are trained in a variety of methods and solutions and will try to do our best, but factors such as how long the stain has been there?, is problem in the underlay?, type of carpet?, age? Also if the carpet has been protected in the past can play a huge role if a stain is removable or not. But we do have a policy that if you pay for a specialty spot removal and we cannot remove the stain you will not be charged for that service.

PetSafe stands behind our work and offers a 30 day satisfaction guarantee. If there is a concern with any part of your cleaning we will be happy to come back and reattempt any areas free of charge.