Carpet Cleaning Services :

What to Look For In a Professional Carpet Cleaning Company

two male crew members doing carpet cleaning services for petsafe carpet cleaning.
"Carpet cleaning services is like any other trade, and you must do your due diligence before hiring a company. Make sure whoever you have in your home is fully licensed, insured, and Worksafe BC certified."

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What to Consider

Choosing the best carpet cleaning services for your home can be a difficult task. There are a lot of questions one can ask themselves when it comes to choosing a professional carpet cleaning company. Should you hire a carpet cleaning company based on price? What about the method of cleaning? Do you just do a quick Google search and pick the company with the most reviews? There’s definitely a lot to consider, and there are probably factors that you haven’t even thought about because let’s face it, not everyone is an expert when it comes to carpet cleaning. But have no fear, this post was created to help answer these questions so you have the knowledge to make an informed decision when choosing professional carpet cleaning services.

Be Wary Of Low Priced Carpet Cleaners

Let’s start with pricing. For some people, it’s the only factor they consider… and that can be dangerous. When you choose carpet cleaning services solely on low prices, you set yourself up for disappointment. You have to ask yourself why a companies prices are low compared with other carpet cleaners. The unfortunate truth is that many low-priced carpet cleaners pull what is known in the industry as a “splash and dash.” Not all carpet cleaning chemicals are created equal and these low priced companies will use cheap or diluted chemicals that can actually damage the carpet. These companies try and make their money by getting as many jobs done as fast as possible which unfortunately (for YOU the customer) results in a carpet cleaning service that is so rushed the solutions in the carpet don’t get extracted correctly, leaving the carpet sticky. Not only that, they take forever to dry.

Well while you are waiting for your carpet to dry at least you can take comfort in knowing you didn’t overpay for the disappointing carpet cleaning services right?… wrong. Another shady practice these low-cost carpet cleaning services use that goes hand in hand with the “splash and dash” is the “bait and switch.” This is where the customer is initially quoted a low price over the phone but when the carpet cleaner arrives, the customer is told a much higher price. These companies get away with this tactic through hidden fees like charging for chemicals used among other things.

So be wary of low priced carpet cleaners. Make sure you read reviews online and check out sites like Better Business Bureau to see if any red flags come up. When getting a quote over the phone make sure to ask if there are any chemical charges or other fees not included in the initial quote. Now this isn’t to say that you can’t get a good price for a quality carpet cleaning service. Many reputable companies have promotional deals and pricing that you can take advantage of.

Now that we’ve determined price shouldn’t be the sole factor in choosing a carpet cleaning service, the next thing to consider is the method and procedure of the carpet cleaning.

Carpet Cleaning Method

Earlier we discussed how some low priced companies use cheap or diluted chemicals when servicing homes which result in sticky carpets that take forever to dry. So this naturally begs the question: what kinds of cleaning solutions should good carpet cleaning companies use? Well first and foremost you want a company that uses 100% eco-friendly and non-toxic carpet cleaning solutions. This is not only good from the environment but is also safe for pets.

Ideally the company should also be using a strong Hydramaster truck-mount steam cleaning system that can reach temperatures well over 200°F. There should also be a pre-inspection of the carpet before any cleaning is done.

Carpet Cleaning Procedure

Now that you’ve done your due diligence and selected a reputable company that has fair pricing and uses non-toxic chemicals, what should you expect the carpet cleaning experience to be? First off there should be a pre-inspection of the carpet. Different stains require different solutions and a technician should evaluate this before any equipment is brought into your home.

Technicians should wear shoe protectors (they’re there to clean your home, not make it dirty!) and should provide you with a pair upon request once the cleaning is finished. Wall protectors, drop sheets, and hose hooks should be used to protect your floor and walls from any damage. Furniture should be wrapped in foam or plastic for protection and the carpet should be pre-vacuumed if necessary. Click on the button below to download our FREE carpet cleaning checklist.

Carpet Cleaning Services

All PetSafe Residential Carpet Cleaning Services Include:

  • Pre-Inspection of carpet.
  • Technicians wear shoe protectors plus provide them to you free of charge upon request after the job is done.
  • We use wall protectors, necessary drop sheets, and hose hooks to protect your floor and walls from any damage.
  • We move small items and place them under plastic or foam pads to protect your carpet and furniture from damage.
  • Pre-vacuum if necessary.
  • Application our 100% non-toxic PetSafe Carpet Cleaning enzyme pre-spray.
  • PetSafe odour deodorizer.
  • General spot treatment for stains.
  • High-powered truck mount steam extraction with fabric rinse.
  • Post inspection walk-through.
  • Fast drying times.
  • Waste disposal.
  • 30-day satisfaction guarantee.

Optional Carpet Cleaning Services

  • Carpet Sanitization using 100% safe hospital-grade Benefact™️ disinfectant.
  • Carpet agitation.
  • Petguard Carpet Protection.
  • Waterclaw extraction.
  • Specialty stain removal.

Our carpet and upholstery cleaning technicians have over a decade of experience dealing with any stains, smells, or spots you can throw at us. And even though we specialize in cleaning carpet and upholstery in homes with pets, there’s no carpet we can’t clean. In fact, because of the difficulty of some of the rugs we see, if we can’t clean them, odds are, no one can. See our article on rug cleaning for more information.

PetSafe Carpet Cleaning Surrey also takes our service standards to a higher level by giving our customers our Quality Control Checklist after each job to assure our technicians have followed all cleaning procedures thoroughly. We then back our work with a 30-day satisfaction guarantee, where if you are unhappy for any reason, we will come back and re-attempt the cleaning free of charge.

Carpet cleaning is like any other trade, and you must do your due diligence before hiring a company. Make sure whoever you have in your home is fully licensed, insured, and Worksafe BC certified. We also suggest choosing a company like PetSafe Carpet Cleaning Surrey, a Better Business Bureau member with a perfect A+ rating over eleven years.

PetSafe Services in the Lower Mainland

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*up to 200ft² and 14 stairs, rooms can’t be combined

Click for the BBB Business Review of this Carpet & Rug Cleaners in Surrey BC

frequently Asked Questions

Of course not!  We are happy to clean any carpet. In fact homes with pets are sometimes in the worst condition, which makes us better suited for any job you can throw at us.

We ask that you remove as much small furniture and clutter off the floor before our arrival.  Remove any breakables off shelves that may be in the technicians way. It may also be a good idea also to give it a quick vacuum if there is a lot of debris. Don’t worry about moving your sofas, we will be happy to do that for you.

All carpet takes different amounts of time to dry depending on type and fabric and type of cleaning required but generally between 3-10 hours. 

A single area in the home includes a bedroom, hallway, sitting room, dining room or up to 14 steps. Living room / Dining room combos, rec rooms or great rooms are considered as 2 areas. 

Sorry rooms cannot be combined. Rooms with furniture and hallways can actually be more time consuming than larger areas because the dirt and soil tend to build up a lot heavier over the high traffic areas. Plus with furniture in the room we have a lot more edging to do and moving and putting furniture on protective padding.

Yes and no. We are happy to move things like sofas, coffee tables, and small furniture. Plus anything we move is placed under protective  blocks or pads. Items we do not move under any circumstances are beds, dressers, electronics, china cabinets or any other large heavy items.

PetSafe or no other carpet cleaner can ethically guarantee 100% stain or smell removal. We are trained in a variety of methods and solutions and will try to do our best, but factors such as how long the stain has been there?, is problem in the underlay?, type of carpet?, age? Also if the carpet has been protected in the past can play a huge role if a stain is removable or not. But we do have a policy that if you pay for a specialty spot removal and we cannot remove the stain you will not be charged for that service.

PetSafe stands behind our work and offers a 30 day satisfaction guarantee. If there is a concern with any part of your cleaning we will be happy to come back and reattempt any areas free of charge.

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